The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.
Moving In
Residents are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Only one apartment is permitted to move into the building at any one time and bookings are accepted on a first-in basis. Residents are currently permitted to move-in to the building 5 days per week, 8am to 3pm Monday to Friday, excluding public holidays.
Moves can be booked in through the resident portal here – Buildinglink.
To obtain your resident login, please contact Building Management.
Building Maintenance, Cleaning & Emergencies
Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@portjacksontowersydney.com.au . For building emergencies such as large water leaks, management can be contacted 24/7 on 02 7255 8466.
Additional Keys & Access Cards
Should you lose or require additional keys or building access devices please complete the keys/access device request form available from the forms section of this website which covers everything you need to know about the process.
To purchase additional swipe fobs, or remote controls for car park entry, residents will need to complete an order form.
$100 / Swipe Fob
$150 / Remote Control (Car Park Access)
LOCKED OUT: Unfortunately, management does not have spare keys to individual apartments. Residents can use a locksmith of their choice to gain access to their apartment or contact the building’s locksmith.
Apartment Defects & Maintenance
Building management is responsible for maintaining the buildings’ common areas. For maintenance items relating to your apartment that are not common property, you will need to contact a tradesperson of your choice. Building management can assist with details of suitably qualified tradespersons if required.
Connecting Gas & Electricity
When moving into the building you will need to connect your electricity by contacting a utilities provider. You are free to connect to a utility provider of your choice and they should be able to connect your service by you providing them either your address or meter number which is provided in your welcome packs or can be provided by Building Management if required. Contact details of some common utilities providers are:
Energy Australia: 1800 596 517 (www.energyaustralia.com.au)
AGL: 13 11 89 (www.agl.com.au)
If you experience a loss of electricity to your apartment, the circuit breaker in your apartment may have tripped. The switchboard for the circuit breaker is generally located in a cupboard in your apartment, generally either a kitchen, laundry or linen cupboard. There is also a main circuit breaker next to your electricity meter that may need to be checked should there not be any issues with your apartment switchboard. Generally the utility provider will have a record of your meter number and may visit site to conduct a meter reading. If you need to provide this information electricity meters are located on the residential levels. Building Management will be able to provide your meter number if required.
Residents should ensure that they cancel their electricity accounts when they move out of the building to ensure they are no longer billed for usage at the apartment.
Water & Hot Water
The cost of water is paid for by the Owner’s Corporation, however, residents will pay an individual access charge by Sydney Water; you should confirm that Sydney Water has your correct contact details so that your bill is received.
Sydney Waters contact details are:
132 092
www.sydneywater.com.au
Individual stop valves to turn on/off the hot and cold water to your apartment are generally located in the laundry or under your kitchen sink.
Please note that hot water to your apartment is provided individually by the electrical hot water meter in your apartment.
Phone & Internet
The building is connected to the National Broadband Network (NBN), however, ADSL is also available. When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if for some reason they require access to the buildings Main Distribution Frame (MDF), they will need access to B1 of the carpark. The technician should have a copy of the abloy key needed to open the door but if they don’t , please contact Building Management. Some popular telecommunications providers are:
Telstra: www.telstra.com.au
Optus: www.optus.com.au
TPG: 13 14 23 (www.tpg.com.au)
Foxtel
The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection at www.foxtel.com.au.
Waste Disposal & Recycling
This can be done using the following link: https://online.cityofsydney.nsw.gov.au/BookAPickUp/SelectService
Visitor parking
There is visitors parking available on-site for guests of residents, proceed to the garage door and access is available by dialing the apartment on the intercom system.
Pets
All pets in the building must be registered with management by submitting an application form available in the forms section of this website.
By-laws
The building’s by-laws outline the rules of the building such as noise, renovations and tidiness, etc. You can download the building’s by-laws via contacting Building Management or in the Library section of Buildinglink.
Intercom System
Please be advised that the repair and maintenance of your intercom is the owners corporation responsibility, any issues should be reported to building management.